Informatics ICC Project

Client’s Requirements:

• Send the notification to Approver.
• Check for Government hold.
• Send an email to Hold Person coming from Configuration List.
• For, Queue Manager, Assign the developer resource.
• Present the question for QA resource.
• Send the notification to Developer and QA.
• Select status as Cancel : Complete the Workflow
• If Design: Do nothing just save the value in the list If Development: Ask a question, Is Development completed? Select Status.
• Approve request Result?
• Yes: Show the survey form and complete the Workflow.

Our Solution:

• Create PowerApps form for Requester submit form, Queue Manager Form, Developer form and some Review forms and add this PowerApps form to SharePoint page.
• Create Landing page in SharePoint page.
• Create Main Request form.
• Add CRUD operation in these forms.
• Add several functionality to this form as per client requirement.